Ori’Zaba’s respects your privacy and is committed to responsibly handling the personal information we collect through our restaurants, websites, mobile applications, online ordering, loyalty and rewards programs, promotions, and other services.
Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, birthday, account or loyalty information, payment and transaction information, order history, preferences, feedback, and communications with us.
We may also collect information automatically when you use our website, app, online ordering, or other digital services, including device and browser information, IP address, app activity, cookies and similar technologies, and location information when permitted by your device settings. In our restaurants, we may collect transaction, order, loyalty, payment, and location-visit information associated with your account, visit or purchase.
How We Use Your Information
We may use personal information to:
Rewards, Discounts and Promotions
Participation in our loyalty, rewards, discount, and promotional programs is voluntary. Information associated with your participation may be used to administer the program, determine eligibility, issue and redeem rewards or discounts, personalize offers, and measure program performance.
Individual offers, promotions, rewards, or loyalty benefits may be subject to additional terms, eligibility or verification requirements, expiration dates, exclusions, or limitations provided with the applicable offer or program. Where required by law, we will provide additional disclosures regarding loyalty benefits, financial incentives, or differences in price or service before enrollment.
How We Share Information
We may disclose personal information to service providers, franchisees or restaurant operators, payment processors, technology providers, delivery providers, loyalty and marketing platforms, analytics providers, and other vendors that help us operate our restaurants and services.
We may also disclose information when required by law, to protect our rights or the safety of others, to investigate fraud or misuse, to onboard new technology service providers, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.
We may use advertising and analytics technologies that involve disclosure of certain online activity or device information. Where applicable law treats those activities as a “sale,” “sharing,” or targeted advertising, we will provide any required privacy choices or opt-out methods.
Mobile phone numbers and SMS/text messaging opt-in or consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers solely as necessary to deliver, onboard, enhance and support our messaging services.
Your Choices and Privacy Rights
You may unsubscribe from marketing emails using the link provided in the message, opt out of marketing text messages by replying STOP, and manage push notifications through your device settings.
Depending on where you live, you may also have rights to request access to, correction of, or deletion of your personal information; obtain information about how it is used or disclosed; or opt out of certain sales, sharing, targeted advertising, or uses of sensitive personal information.
To submit a privacy request, contact us at customercare@zabas.com. We may need to verify your identity before completing certain requests.
Cookies and Third-Party Technologies
Our websites and digital services may use cookies, pixels, analytics tools, and similar technologies to operate our services, remember preferences, understand usage, measure advertising and promotions, and improve performance. Third-party technologies may collect information about activity over time and across websites or services. Where required, your available cookie or privacy controls may be used to manage these technologies.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including maintaining accounts and transaction records, fulfilling legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system or method of transmission can be guaranteed to be completely secure.
Children’s Privacy
Our digital services are not directed to children under 18, and we do not knowingly collect personal information from children under 18 through those services without appropriate authorization. Participants under the age of 18 may participate in the Rewards Program only with the permission and under the supervision of a parent or legal guardian who are presumed to agree to be bound by our Terms and Conditions.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. Material changes will be communicated as required by law. The effective date below indicates when this Policy was last updated.
Contact Us
Questions or requests regarding this Privacy Policy or our privacy practices may be submitted through customercare@zabas.com.
Effective Date: October 14, 2026
Authentic Old World Mexican flavors for today's fast casual foodies. Scratch-made daily with the finest freshest ingredients.
